Shipping & Service Delivery Policy

1. Nature of Services & Deliverables

IKKI World provides bespoke leisure itineraries, group departures, private holiday packages, hotel accommodations, safari bookings, local transport facilitation, and travel consultation across domestic (India) and international destinations.

Because our core offerings are travel and hospitality services, our primary customer deliverables comprise:

• Official Booking Confirmation & Invoice: Specifying booking ID, guest names, dates, package inclusions, and payment receipt breakdown.
• Confirmed Travel Vouchers (eVouchers): Including hotel confirmation numbers, transport vouchers, and entrance passes.
• Detailed Day-by-Day Itinerary: Containing departure timings, sight-seeing guides, emergency local contacts, and chauffeur details.

2. Mode of Electronic Delivery (Digital Fulfillment)

All travel documentation and vouchers are generated in electronic format (PDF / digital copy) and transmitted through secure digital channels:

• Registered Email: Sent directly to the email address provided by the traveler during the booking / checkout flow.
• WhatsApp Messaging: Instant delivery of booking highlights and PDF attachments to the verified contact phone number.
• Customer Account Portal: 24/7 online access via your secure dashboard on ikki.co.in/account.php.

No physical documentation or courier shipment is necessary to embark on your journey. Mobile presentation of digital vouchers and photo identification (Passport / Government photo ID) is fully accepted by all our partner airlines, hotels, and transport affiliates.

3. Fulfillment & Dispatch Timelines

We adhere to strict fulfillment service-level agreements (SLAs) upon successful payment confirmation via our authorized payment gateways (PayU / Cashfree):

4. International & Cross-Border Delivery

For international travelers reserving journeys in India, or travelers booking international packages outside India:

• Universal Global Access: Electronic vouchers and travel itineraries are dispatched seamlessly across all time zones to international email addresses and WhatsApp accounts without border restrictions.
• Pre-Departure Briefing: International clients receive comprehensive guidance on immigration protocols, e-Visa / tourist visa compliance, recommended flight connection times, and local SIM / forex advisory at least 7 days before commencement.
• Multi-Lingual Assistance: Digital vouchers include clear English travel vouchers formatted to satisfy international airport immigration and hotel check-in desks.

5. Shipping & Handling Charges

In the rare event that a client specifically requests physical, embossed gift vouchers or a printed travel kit to be dispatched to a physical postal address, courier charges will be quoted transparently prior to dispatch.

6. On-Ground Tour Fulfillment & Operations

Physical fulfillment of your tour package begins upon arrival at the designated starting destination:

• Airport / Railway Station Welcome: Our appointed chauffeur or tour representative meets you at the agreed arrival terminal holding an IKKI World name board.
• Hotel Check-In: Present your digital voucher and valid passport/photo ID at the reception desk. All room reservations and meal plans will be pre-coordinated by IKKI World.
• 24/7 Trip Support: Throughout your itinerary, our dedicated operations concierge is reachable round-the-clock for real-time logistics assistance.

7. Non-Receipt of Vouchers & Re-issuance

If you have completed your payment via PayU or Cashfree and have not received your booking confirmation within the stipulated timeline:

1. Please check your email's Spam / Junk / Promotions folder in case automated notifications were filtered.
2. Verify your registered email address on your IKKI World account profile.
3. Contact our dedicated helpdesk immediately via email at info@ikkiworld.com or call/WhatsApp us at +91 7065911011 quoting your transaction reference number.

Our operations team will manually verify the payment in our gateway portal and re-issue your travel documentation within 2 to 4 business hours.

8. Delivery Support & Customer Assistance

If you have any questions, delivery discrepancies, or special requests regarding your tour vouchers, please contact our support desk: